Trusted by service teams
42+
Customer sites
1,981+
Text messages exchanged
95+
Reports filed
Texts in. Requests out.
Your customer texts in
Complaints, service requests, and compliments arrive while the customer is still there. TextWork asks where and when, then files it.
TextWork
Every request, sorted
Click a slice to see who wrote in and what they sent.
From a text to a service request
Set it up in an afternoon. Your customers keep texting the way they already do.
- 01.
Service request
- What happened
- Which building and floor
- When you noticed it
- A photo, if you can
Decide what a request needs
Write it once: what happened, where, and when. TextWork asks only for what the customer left out.
- 02.Break room trash wasn't emptiedWhich building and floor is that on?2nd floor, by the kitchen
The customer texts
They describe it in their own words, from the place where it happened. No app and no login.
- 03.
Open requests
1 high
- North Plaza
- Lake Ave
- Main St
- West Lobby
Your team gets the report
The thread becomes a structured request. The people who can fix it get a text, and the customer can be sent a copy.
Four ways TextWork keeps feedback coming in
Details while they are still there
Customers text from the lobby, instead of meaning to fill out a survey later.
Every site at a glance
See which locations are generating requests, and which ones sent a compliment.
Customer feedback without a survey
They answer from the texting app they already use, so the request actually gets filed.
The break room is a mess
Sorry about that. To file the request:
- Which building and floor?
- When did you notice it?
- Can you send a photo?
Your team gets a text
The moment the report files
Our customers text us when something is off
1. We hear about it the same morning
2. The photo and the room are already in the report
3. The right person gets the text
— Account manager, facility services
Surveys and CRMs
Customer feedback does not live in the CRM.
A survey link, an email, or a CRM record all wait on someone to open something and type. TextWork is where the customer texts the problem, and your team gets a report.
TextWork does not store a sales pipeline, quotes, or a contact database. Salesforce, HubSpot, and Zoho are the systems in that category. Each one asks someone on your team to enter what the customer said.
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Questions about customer feedback
The customer texts what happened: a mess, a repair, a compliment, a photo. TextWork asks where it is and when they noticed it, then files a structured report your team can act on.
Managers see every request on one dashboard instead of hunting through email and voicemail.
Survey links get ignored. A text that asks one question at a time gets answered while the customer is still looking at the problem.
They stay in the texting app they already use, so you hear from people who would never open a form.
Yes. A service request covers what needs doing, where, how urgent it is, and a photo when that helps. The same thread also takes compliments.
You decide the fields. TextWork keeps every request in the same shape so you can compare across sites and weeks.
TextWork follows up. If a customer says the break room is a mess, the agent asks which building and floor, and whether they can send a photo, before it files the report.
Every report is saved with the transcript and the extracted fields. The people you choose can get a text when it files, and you can email the customer a copy.
You can have a first feedback script running the same day. Write what a complete request needs to include, share the number, and start testing conversations immediately.